This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and protects the personal data of players who use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand how your information is handled and what rights you hold over it.

What We Collect and Why

When you create an account, we collect personal information such as your full name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and maintain the integrity of your account. During transaction processing, we may also collect financial data such as payment method identifiers and transaction history. We gather this not for commercial profiling, but because it is required to fulfil our obligations as a licensed operator and to comply with anti-money laundering and responsible gambling standards set by our licensing authority, the Anjouan Gaming Authority (licence number ALSI-202505034-FI2).

We also collect technical data during your sessions on the web platform. This includes your IP address, browser type, device type, and session activity logs. We use this information to maintain the security and functionality of the platform, detect unusual or potentially fraudulent behaviour, and ensure that our service operates reliably for you.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all web-based interactions. Personal information is stored on secure servers with access restricted to authorised personnel only. We do not sell or trade your data to third parties for marketing purposes.

There are limited circumstances under which we may share your information with external parties. Payment gateways processing your deposits and withdrawals will receive the financial data necessary to complete those transactions. Identity verification services may receive documentation you submit during account verification. Regulatory authorities may also request access to certain records as part of their supervisory functions, and we are obligated to comply with such requests. In each case, data is shared only to the extent necessary and in accordance with applicable data protection standards.

You have the right to request access to the personal data we hold about you, to ask for corrections where information is inaccurate, or to request the removal of your account data where we are not legally required to retain it. To exercise any of these rights, please contact us through our support channels, which are available directly on the web platform. We will respond to your request within a reasonable timeframe and, where applicable, in accordance with data protection obligations relevant to UK players.

Following account closure or a period of inactivity, we retain your data for as long as required by our licensing conditions and applicable legal obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you through a notice on the web platform or by email to the address registered on your account. Continued use of the platform following such notification constitutes your acknowledgement of the updated practices. We encourage you to review this page periodically to stay informed about how we handle your personal information.